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Faq

Q

Nectar Equipment Shipping Policy ?

A

Shipping
Your product will arrive in 5 to 10 open days from payment date when in our North American warehouse. If the items is in our European warehouse our customer service will let you know estimated shipping. Please notify us any damaged item and a customer service representitative will contact you shortly. 

Q

Nectar Equipment Return Policy? 

A

Returns
If the items you've purchased do not meet the your required expectiations or if there's a discrepancy in specs between product description and product received, please let us know within 7 days of delivery.

Our customer service wil contact you rapidly and assign a freight to your location for pickup.

Q

How long can I wait to return ? 

A

Nectar Equipment is committed to replacing any damaged item in the shortest time period. Please contact us within 7 days from the date of delivery. 

Q

Nectar Equipment Shopping & Purchase Policy?

A

Our product catalog is intended for hospitality professionals only. These brands are high end and designed for commercial applications. Thereby, only existing hospitality related accounts can purchase from Nectar Equipment. 

Once your order has been placed, you can only make changes at delivery date. For more information, please contact our customer service. 

Q

How long does it take to receive my order? 

A

Your product will arrive in 5 to 10 open days from payment date when in our North American warehouse. If the items is in our European warehouse our customer service will let you know estimated shipping. Please notify us any damaged item and a customer service representitative will contact you shortly. 

Q

How can I track my order ? 

A

If you wish to track your order, please contact us and we will send you a tracking number as product is leaving our warehouse. 

Q

Do I need to sign up in order to shop or make a purchase? 

A

Absolutely. Our product catalog is intended for hospitality professionals only. These brands are high end and designed for commercial applications, therefore only commercial operators can purchase & shop on Nectar Equipment.

Q

is there a delivery fee? 

A

As we offer customer the most advantageous pricing on the market, we are also in the obligation of applying delivery fees varying on the weight of the order.

How & when will I know my account has been approved to start making purchases or shopping? 

You will received and account approbation email within 24 hours from the time submitted for account approval.